Privacy Policy

1. Who We Are

JAYA Accounting & Consulting Services, LLC is a CPA-led accounting and tax advisory firm based in Gaithersburg, Maryland. We provide bookkeeping, tax preparation, IRS representation, and business advisory services to small business owners across the DMV, in English and Spanish.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and mailing address
• Appointment information — date, time, and type of service scheduled
• Business information — entity type, industry, and financial details necessary to deliver services
• SMS opt-in data — your mobile phone number and consent status for text message communications

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments
• Send SMS appointment reminders and notifications (with your explicit consent)
• Deliver the accounting, tax, or advisory services you have requested
• Respond to your questions and support requests
• Comply with legal and regulatory obligations as a licensed CPA and Enrolled Agent

4. SMS Messaging & Mobile Data

If you opt in to receive SMS messages from JAYA ACS, the following applies:

• Your mobile phone number and SMS opt-in consent are used solely to send appointment-related text messages
• Your number is not sold, rented, or shared with any third party for any purpose
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
• All categories of data exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties
• Message frequency varies — approximately 2–3 messages per scheduled appointment
• Message and data rates from your carrier may apply
• You may opt out at any time by replying STOP
• Reply HELP for assistance or contact us at info@jayaacs.com

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers — third-party tools used to operate our business (e.g., Microsoft 365, scheduling software), bound by confidentiality obligations
• Legal requirements — when required by law, subpoena, or regulatory obligation
• Professional referrals — only with your explicit consent and only when necessary to serve your needs

Mobile opt-in data and SMS consent are explicitly excluded from all third-party sharing under any circumstances.

6. Data Retention

We retain your personal information for as long as necessary to deliver services and meet legal obligations applicable to licensed tax professionals. SMS opt-in records are retained to document your consent. You may request deletion of your information at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for SMS communications at any time (reply STOP)

To exercise any of these rights, contact us at info@jayaacs.com.

8. Security

We take reasonable precautions to protect your information. Our communications and file storage use Microsoft 365 enterprise security infrastructure. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but are committed to industry-standard protections.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

JAYA Accounting & Consulting Services, LLC
9841 Washingtonian Boulevard, Suite 200, Gaithersburg, MD 20878
Email: info@jayaacs.com
Phone: (240) 752-9196
SMS Terms: SMS Terms & Conditions